At KnotCraft, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and manage your personal information in accordance with the Australian Privacy Principles. By using our website and purchasing our products, you consent to the practices described below.

1. COLLECTION OF PERSONAL INFORMATION

KnotCraft collects personal information that is necessary for us to provide you with our products and services. This information may include:

  • Your name and contact details (email, phone number, and shipping address).

  • Payment information and transaction history.

  • Information provided during account registration or through customer service inquiries.

  • Technical data such as your IP address and browsing behavior via cookies to improve your user experience.

2. USE OF PERSONAL INFORMATION

We use the information we collect for purposes including, but not limited to:

  • Processing and fulfilling your orders.

  • Communicating with you regarding your purchases, delivery status, and inquiries.

  • Providing updates on new collections, promotions, or changes to our service (you may opt-out at any time).

  • Improving our website functionality and product offerings.

  • Complying with legal and regulatory requirements.

3. DISCLOSURE OF PERSONAL INFORMATION

KnotCraft does not sell, rent, or lease its customer lists to third parties. To provide our services, we may disclose your information to:

  • Service Providers: Third-party couriers and freight companies for delivery purposes, and payment processors for secure transactions.

  • Suppliers: In instances where a product is dispatched directly from our partners (such as Saray Rugs), your delivery details will be shared to facilitate fulfillment.

  • Legal Authorities: Where required by law or to protect the rights, property, or safety of KnotCraft and its customers.

4. DATA SECURITY

We take reasonable steps to ensure that your personal information is stored securely and protected from unauthorized access, modification, or disclosure. We use industry-standard encryption and secure servers. However, no data transmission over the internet can be guaranteed to be 100% secure; therefore, you provide information at your own risk.

5. ACCESS TO YOUR INFORMATION

You have the right to access, update, or correct the personal information we hold about you. If you wish to do so, please contact us via our website's contact form. We will respond to your request within a reasonable timeframe.

6. COOKIES AND TRACKING

Our website uses "cookies" to help personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. You have the ability to accept or decline cookies through your browser settings, though this may limit your ability to use certain features of the KnotCraft website.

7. CHANGES TO THIS POLICY

KnotCraft will occasionally update this Privacy Policy to reflect company and customer feedback or changes in legislation. We encourage you to periodically review this page to stay informed of how we are protecting your information.

8. CONTACT INFORMATION

If you have any questions or concerns regarding this Privacy Policy or our treatment of your personal data, please contact us at:

KnotCraft Website: https://knotcraft.com.au/