Privacy Policy
Last updated: 23 September 2026
Knot Craft respects your privacy and is committed to handling your personal information responsibly.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit or shop through our website, https://knotcraft.com.au/, or contact us.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information that you provide to us when you:
• Create an account
• Place an order
• Make a payment
• Contact us
• Subscribe to our marketing or email updates
• Submit a review or feedback
• Complete a form on our website
• Request information about our products or services
The information we may collect includes:
• Full name
• Billing and delivery address
• Email address
• Phone number
• Order and purchase details
• Payment and transaction information
• Information you provide when contacting customer support
• Reviews, feedback and other information you choose to provide
We do not need to collect sensitive personal information from you for normal purchases through our website.
2. How We Collect Your Information
We generally collect personal information directly from you when you:
• Browse or use our website
• Place an order
• Create an account
• Contact us by email, phone or through our website
• Subscribe to our mailing list
• Leave a review or provide feedback
We may also automatically collect certain information when you use our website, such as your IP address, browser type, device information, pages visited and general website usage information.
3. How We Use Your Information
We may use your personal information to:
• Process and deliver your orders
• Process payments and refunds
• Provide customer support
• Communicate with you about your order
• Respond to enquiries and requests
• Manage your customer account
• Improve our website, products and services
• Prevent fraud, misuse or security issues
• Maintain business and transaction records
• Send marketing communications where you have agreed to receive them
• Meet our legal and regulatory obligations
We only use personal information for purposes that are reasonably related to our business and your interaction with us.
4. Payments
Payments made through our website may be processed by third-party payment providers.
Knot Craft does not generally store your complete credit or debit card details on our own systems. Payment information may be collected and processed directly by the relevant payment provider in accordance with its own privacy policy and security practices.
5. Cookies and Website Analytics
Our website may use cookies and similar technologies to help the website operate properly and to understand how visitors use our website.
Cookies may be used to:
• Remember website preferences
• Keep items in your shopping cart
• Support checkout and account functions
• Understand website traffic and usage
• Improve website performance
• Support advertising and marketing activities
You can manage or disable cookies through your browser settings. Some parts of the website may not work correctly if certain cookies are disabled.
We may use third-party analytics and advertising services to help us understand website activity and improve our marketing.
6. Marketing Communications
If you subscribe to receive marketing communications from us, we may use your email address or other contac